Privacy Policy

Grosse Japan Co., Ltd. (hereinafter referred to as "the Company") is committed to protecting personal information based on the following policy when receiving personal information from customers.

We will handle personal information appropriately within the scope of the stated purpose of use, and strive to protect personal information by complying with the Act on the Protection of Personal Information and other related laws and regulations.

By submitting personal information through the Grosse Japan online shop, you agree to the collection, storage, posting, and use of the personal information you submitted through our website in the following cases, even if you do not separately agree to this privacy policy in writing:

① Personal information you registered with us
② Information related to personal contracts
③ When you have entered into a purchase agreement with us
④ When you have contacted us electronically

Customer personal information is managed and operated by our company. Your personal information may be used in the following cases:

① To ship products you have ordered
② To provide after-sales service for products you have ordered
③ For our marketing activities
④ To contact you regarding products, services, and transactions with you
⑤ For surveys to improve our website and product-related services
⑥ To outsource repair and delivery services, and system trouble response to third parties
⑦ To outsource operations related to the management of the AINS BY GROSSE online shop to partners (including social media partners) for business, marketing, and promotional purposes

If it becomes necessary to use personal information for purposes other than those listed above, we will obtain your consent for such use, except where permitted by law.

We promise not to use the collected information for any purpose other than those outlined in [4] and not to provide it to third parties, except when disclosure is requested by law, in cases of illegal activities such as unauthorized access or threats, or when there is a special reason to do so.

Our company takes the necessary measures to prevent leakage, loss, or damage of collected information, and to ensure its security through appropriate management of such information.

Upon request from a customer, we will disclose their registered information. If a request is made due to incorrect information, we will verify the details and amend, add to, or delete the registered information as necessary.

For inquiries regarding our use of personal data, requests for disclosure, correction, or suspension of use of personal data we hold, and other inquiries about our personal information protection practices, please contact us.

Jingumae Tower Building 13F
1-5-8 Jingumae, Shibuya-ku, Tokyo
150-0001 Japan
Tel: 03-6741-7156

AINS BY GROSSE Online Shop is entitled by law to request disclosure of information about their stored personal data, to correct, restrict, or delete their personal information, or to request a copy of their personal information. If you wish to exercise your rights related to newsletter distribution, data access, or data deletion, or if you have any questions, please contact our customer service.

We will continuously review and improve our initiatives regarding the protection of personal information.

Cookies are mechanisms that store your information as a file on your computer.

We may use cookies for the purposes of controlling ad display, delivering editorial content, tracking usage patterns on the website, recording registrations, and personalizing information. Cookies may contain personal information, and we may share this information with affiliates. If you do not wish to use cookies, your web browser includes options that allow you to disable them. If you set your browser to reject cookies, some parts of this website may not function properly. As stated above, your personal information is protected, but we reserve the right to use anonymous data about users for any business purpose.

This policy is subject to change without prior notice.