Inquiries

For inquiries regarding products or orders,
please contact customer service using the inquiry form below or by phone.

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*Before making an inquiry, please check our Frequently Asked Questions.

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Please note that it may take several days to receive a response.

Eins by Grosse Customer Service
TEL: 03-6741-7156
*Weekdays: 10:00 AM - 5:00 PM
(Excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer holidays)

Shipping fee

Flat rate shipping of 800 yen (within Japan)

Gift wrapping available

All items will be delivered gift-wrapped.

Shipping time

Orders are typically shipped from Japan within 1-4 business days (excluding weekends and holidays) from the order date.

Ships internationally

Flat shipping rate of ¥2,500 (Note: We do not ship to China, Hong Kong, or Taiwan. Thank you for your understanding.)