If you are using this as a gift, please select "Use as a gift" on the cart screen.

Regardless of whether you specify it as a gift, all products are delivered with complimentary gift wrapping. For details on the number of shopping bags (tote bags) for presentation, please refer to "About using as a gift."

If the delivered item is different from your order or if the item is defective, we will promptly process a return or exchange. We apologize for the inconvenience, but please contact our customer service within 7 days for domestic shipments or 14 days for international shipments after receiving the item.

We sincerely regret that we cannot accept returns or exchanges due to customer convenience. Please double-check your order before placing it. For details, please refer to the "Repairs, Returns/Exchanges" page.

Please note that some products sold in stores may not be available on this online shop. Thank you for your understanding.

Regarding store stock availability, please kindly contact your desired store directly from the shop list below.

View Shop List

In an effort to protect the environment, we have digitized our delivery notes and receipts. You can download them via the link in your shipping confirmation email after your order has shipped, or from My Page.

*You can change the addressee, address, and description on your receipt from the download page.

Your order confirmation email is sent automatically. If your order has been placed but you haven't received an email, one of the following two reasons may apply:

① Incorrect email address registered
② Not receiving emails due to spam filter settings

Due to the effects of spam prevention measures, etc., emails may be automatically sorted into your spam folder even if you have not set this up yourself.
Please check your registered email address and spam folder, and if you have any other questions, please contact us via the inquiry form.

Cancellations are possible until the shipment is completed. However, depending on when you contact us, we may not be able to process the cancellation. If you wish to cancel, please contact us as soon as possible via the inquiry form.

Please note that cancellations are not possible once the shipment has been completed.

You can make changes until shipping is complete, but there may be cases where changes cannot be made due to system limitations. In such cases, we may cancel your order and ask you to place a new order and make payment again.

Also, depending on when you contact us, changes may not be possible.

If you wish to make changes, please contact us as soon as possible via the inquiry form.

*If there are any changes to your order, please note that it will take longer than usual for your order to be shipped, as we will proceed with the shipping process using the date the changes were completed as the new order date. We appreciate your understanding.

Normally, your order will be shipped within 1-4 business days (excluding Saturdays, Sundays, and national holidays). Please note that we do not process shipments on Saturdays, Sundays, or national holidays.

Products usually arrive on the day after shipping or two days after shipping.
However, delivery to Hokkaido, Okinawa, remote islands, and some other areas may take 3 days or more.

You can specify the desired delivery date from the "Desired Delivery Date" field in your cart. Please note that you can only select dates available in the cart.

If you wish for the earliest possible delivery, please select "No Preference".

*Please note that we may not be able to accommodate your desired delivery date and time due to the delivery address region, weather conditions, etc.

*For international shipping, date specification is not possible.

First, we would like to inspect the item to confirm its condition, and then we will contact you with further details. We apologize for the inconvenience, but please contact us via the inquiry form.

For deliveries outside Japan, products will be purchased at tax-excluded prices, but additional customs duties may be charged at the discretion of local customs authorities. In such cases, customers will be responsible for paying the taxed amount in addition to international shipping fees. Please note that for international deliveries, it is not possible to specify a delivery date. Thank you for your understanding.