1. Primary Policy
Grosse Japan places a high management priority to protection of customers’ personal information, understanding the importance of properly protecting it, with the following policies.
Grosse Japan(EINS by Grosse) will handle personal information only within Purpose(s) of use below and will endeavor to handle it appropriately to comply with the applicable laws and regulations.
3. Consent regarding handling of personal information
① In the case it is the personal information that the customer has registered with the company
② In the case it is the information on individual contracts
③ In the case the customer has entered into a purchase contract with the company
④ In the case the customer has contacted us by electronic means
4. Purpose(s) of use
The management and operation of customers‘ personal information is done by Grosse Japan.
Your personal information may be used for the following purposes;
① for shipment of ordered products.
② for providing after-sales services on the ordered products
③ for market activities of our company
④ for communicating with customers about products / services, and transactions
⑤ for investigating to improve the service on our website and our products
⑥ for outsourcing repair and delivery work to third parties.
In the event that it becomes necessary to use personal information for purposes other than the above, we will obtain the customers’ consent for use, except when permitted by law.
5. Restrictions on usage and service provision
We promise that we will neither use the collected information for purposes other than the purposes in  nor provide it to third parties, other than the cases when there are disclosure requests based on laws and regulations, when there are illegal acts such as unauthorized access, threats, etc., or when there are special reasons.
6. Safety management measures
We will take necessary measures to ensure safety of collected information by conducting prevention of leakage, loss or damage, and proper management of collected information.
7. Disclosure of personal information
We will disclose the registered information upon customers’ requests. Also, when there is a claim such as that the contents are incorrect, we will check the contents and correct, add or delete the registered information.
8. Contact Information
Please contact us if you have any inquiries concerning the use purpose, disclosure, correction, suspension of use etc of personal data held by our company, or if you have inquiries concerning protection of personal information at our company.
1-5-8 Jingumae Tower Building 13th Floor
Jingumae ,Sibuya-ku ,Tokyo 150-0001
Grosse Japan K.K.. Customer service
9. Ongoing Initiatives for Personal Information Protection
We continuously review our policies and actions on personal information protection and make efforts to improve them.
This policy may be changed without prior notice.